Question 1

Is Kodiak Heating & Cooling locally owned?

Accepted Answer

Yes! We're a family-owned and operated HVAC company based in Indian Trail, NC. We've been serving Charlotte and surrounding areas since 2008. Unlike many competitors who are backed by private equity firms or franchises, we answer to our customers—not shareholders.

Question 2

How long has Kodiak been in business?

Accepted Answer

Kodiak Heating & Cooling has been serving the Charlotte metro area since 2008—that's over 17 years of experience. We've built our reputation on honest service, transparent pricing, and treating customers like neighbors.

Question 3

What areas does Kodiak serve?

Accepted Answer

We serve Charlotte and 20+ surrounding cities including Matthews, Mint Hill, Indian Trail, Monroe, Waxhaw, Pineville, Huntersville, Concord, Cornelius, Harrisburg, Stallings, Davidson, and more. We also serve Rock Hill and Fort Mill in South Carolina.

Question 4

Are your technicians background-checked?

Accepted Answer

Yes, every Kodiak technician undergoes a thorough background check before joining our team. They're also drug-tested, fully licensed, and receive ongoing training. We know you're letting us into your home, and we take that trust seriously.

Question 5

What makes Kodiak different from big HVAC companies?

Accepted Answer

Three things: (1) We're family-owned, so no high-pressure sales tactics or quotas. (2) Our $89 diagnostic fee is waived with repair—most competitors charge $100+ and don't waive it. (3) We have a 4.9-star rating from 445+ reviews because we treat every customer like a neighbor, not a number.

Question 6

Is Kodiak licensed and insured?

Accepted Answer

Yes! We're fully licensed (NC License #L.37276), bonded, and insured. We're also BBB A+ rated and accredited. You can verify our license anytime through the North Carolina State Board of Examiners.

Question 7

What COVID/safety protocols do you follow?

Accepted Answer

Our technicians follow all CDC guidelines: wearing shoe covers and masks upon request, sanitizing hands before entering your home, and maintaining appropriate distance. We also disinfect commonly touched surfaces after working. Your safety and comfort are our priority.

Question 8

Can I request a specific technician?

Accepted Answer

Absolutely! If you've had a great experience with one of our technicians and prefer to work with them again, just let us know when scheduling. We'll do our best to accommodate your request based on their availability.

Question 9

How much does HVAC service cost?

Accepted Answer

Costs vary by service: Common repairs typically range $200-$600, while major repairs can run $800-$3,500. Our diagnostic fee is $89 (waived with repair). New system installations range from $4,000-$15,000+ depending on size and efficiency. We always provide upfront pricing before any work begins.

Question 10

What is the diagnostic fee?

Accepted Answer

Our diagnostic fee is $89, which covers a comprehensive inspection of your HVAC system. Here's the best part: if you proceed with our recommended repair, we waive the diagnostic fee entirely. You only pay for the repair itself.

Question 11

Do you offer free estimates?

Accepted Answer

Yes! We offer free estimates for system replacements and new installations. For repairs, there's an $89 diagnostic fee to properly assess the issue—this fee is waived if you proceed with the repair. Phone estimates are always free.

Question 12

What financing options are available?

Accepted Answer

We offer flexible financing through Wells Fargo with approved credit. Payments can be as low as $45/month depending on the amount financed. This makes major repairs and new system installations affordable for most families. Apply in minutes with no impact to your credit score.

Question 13

Do you price match other HVAC companies?

Accepted Answer

We don't formally price match because we believe our pricing is already fair and competitive. However, if you've received a quote from another reputable company, let us know—we're always happy to explain the value we provide and ensure you're comparing apples to apples.

Question 14

Are there any hidden fees I should know about?

Accepted Answer

No hidden fees—ever. We provide upfront, transparent pricing before starting any work. Our diagnostic fee ($89, waived with repair) is the only fee you'll encounter before we give you a complete quote. No surprise charges, no "parts markup surprises," no after-hours fees.

Question 15

Do you offer military or senior discounts?

Accepted Answer

We offer periodic promotions and discounts throughout the year. While we don't have a standing military or senior discount, our pricing is already competitive, and we often run seasonal specials. Ask about current promotions when you call.

Question 16

What payment methods do you accept?

Accepted Answer

We accept cash, checks, all major credit cards (Visa, Mastercard, American Express, Discover), and financing through Wells Fargo. Payment is due upon completion of work.

Question 17

How much does AC repair cost in Charlotte?

Accepted Answer

AC repair costs typically range from $200-$400 for common issues. Capacitor replacement runs $200-$300, refrigerant recharges cost $300-$800. Major repairs like compressor replacement can range $1,500-$3,500. We charge a $89 diagnostic fee (waived with repair) and provide upfront pricing before work begins.

Question 18

Why is my AC running but not cooling?

Accepted Answer

Common causes include low refrigerant, dirty air filters, frozen evaporator coils, thermostat issues, or a failing compressor. Charlotte's humidity can also cause condensate drain clogs. Our technicians will diagnose the exact cause and provide transparent repair options.

Question 19

How long does a new AC system last?

Accepted Answer

A well-maintained AC system typically lasts 15-20 years in Charlotte's climate. Factors affecting lifespan include maintenance frequency, usage patterns, and installation quality. We recommend annual tune-ups to maximize your system's life.

Question 20

What size AC do I need for my home?

Accepted Answer

AC sizing depends on square footage, insulation, windows, ceiling height, and more. A 2,000 sq ft home in Charlotte typically needs a 3-4 ton system. We perform detailed load calculations to ensure proper sizing—an oversized or undersized unit causes problems.

Question 21

How often should I change my AC filter?

Accepted Answer

For standard 1" filters, change monthly during peak season (summer/winter) and every 2-3 months otherwise. 4" media filters last 6-12 months. Homes with pets, allergies, or dusty conditions need more frequent changes. A dirty filter is the #1 cause of AC problems.

Question 22

What SEER rating should I look for in a new AC?

Accepted Answer

For Charlotte's climate, we recommend at least 16 SEER for good efficiency. Higher SEER (18-26) costs more upfront but saves money long-term on energy bills. The minimum allowed in NC is 15 SEER. We'll help you find the right balance for your budget.

Question 23

How much does furnace repair cost?

Accepted Answer

Furnace repairs typically range $200-$600 for common issues in Charlotte. Ignitor replacement costs $200-$300, blower motor repairs run $300-$1,000. Major repairs like heat exchanger replacement can cost $1,500-$3,500. Our $89 diagnostic fee is waived with repair, and we provide upfront pricing.

Question 24

Why is my furnace blowing cold air?

Accepted Answer

Common causes include a dirty filter restricting airflow, pilot light or ignitor issues, thermostat problems, or a malfunctioning flame sensor. It could also indicate a cracked heat exchanger, which is a safety concern. We recommend immediate inspection.

Question 25

How long does a furnace last?

Accepted Answer

A well-maintained furnace typically lasts 15-25 years. Gas furnaces in Charlotte tend to last longer than the national average because we use them less than northern states. Annual maintenance and filter changes extend lifespan significantly.

Question 26

Is a heat pump better than a furnace for Charlotte?

Accepted Answer

For most Charlotte homes, yes! Heat pumps are more efficient in our mild climate since they handle both heating and cooling. They're cheaper to operate than gas furnaces for heating and eliminate the need for separate AC. We can help you evaluate both options.

Question 27

How often should I have my furnace serviced?

Accepted Answer

We recommend annual furnace maintenance in the fall (September-October) before heating season. This includes safety inspection, cleaning, and tune-up. Regular maintenance prevents 90% of breakdowns and keeps your warranty valid.

Question 28

Should I repair or replace my old furnace?

Accepted Answer

If your furnace is under 15 years old and repairs cost less than 50% of replacement, repair usually makes sense. For furnaces over 20 years old or needing frequent repairs, replacement is often more cost-effective. We provide honest recommendations.

Question 29

What is a heat pump and how does it work?

Accepted Answer

A heat pump is an all-in-one heating and cooling system. It works like an AC in summer, but reverses in winter to extract heat from outdoor air (even in cold weather) and bring it inside. It's highly efficient for Charlotte's climate.

Question 30

Are heat pumps good for Charlotte weather?

Accepted Answer

Heat pumps are excellent for Charlotte! Our mild winters (rarely below 30°F) are ideal for heat pump efficiency. Most Charlotte homeowners save 20-40% on heating costs compared to gas furnaces. We recommend heat pumps for most local homes.

Question 31

How long do heat pumps last?

Accepted Answer

Heat pumps typically last 12-15 years in Charlotte with proper maintenance. Because they run year-round (heating and cooling), they may have shorter lifespans than furnaces. Annual maintenance is essential for maximizing lifespan.

Question 32

Do heat pumps work when it's really cold?

Accepted Answer

Modern heat pumps work efficiently down to 25-30°F and can operate down to 0°F. For Charlotte's climate, heat pumps handle 99% of our winter days without backup heat. Most systems include electric backup strips for extreme cold snaps.

Question 33

Do you offer emergency HVAC service?

Accepted Answer

Yes! We provide emergency HVAC service for Charlotte and surrounding areas. We understand that AC failures in summer and heating failures in winter can't wait. Call us anytime and we'll get you scheduled as quickly as possible.

Question 34

Is there an extra charge for emergency or after-hours service?

Accepted Answer

No after-hours fees! Unlike many competitors, we charge the same rates whether it's 2pm or 2am. You'll get the same transparent, upfront pricing regardless of when you call. No surprise "emergency premiums."

Question 35

How quickly can you respond to an emergency?

Accepted Answer

For true HVAC emergencies (no heat in freezing weather, no AC with health concerns), we prioritize your call and typically arrive within 2-4 hours. Response times vary based on current call volume and your location.

Question 36

What qualifies as an HVAC emergency?

Accepted Answer

HVAC emergencies include: no heat when temperatures are below 40°F, no AC when elderly or health-compromised people are present, gas smell near your furnace, carbon monoxide detector going off, or flooding from your HVAC system.

Question 37

How often should I have my HVAC system serviced?

Accepted Answer

We recommend twice-yearly maintenance: once in spring (April-May) for AC and once in fall (September-October) for heating. This prevents 90% of breakdowns, improves efficiency, and extends system lifespan.

Question 38

Do you offer maintenance plans?

Accepted Answer

Yes! Our maintenance plans start at $240/year and include two seasonal tune-ups (spring AC, fall heating), priority scheduling, 15% discount on repairs, and no diagnostic fees. It's the best way to protect your investment.

Question 39

What does a tune-up include?

Accepted Answer

Our tune-ups include: complete system inspection, refrigerant level check, electrical testing, thermostat calibration, coil cleaning, filter replacement, safety inspection, condensate drain cleaning, and efficiency optimization.

Question 40

Is HVAC maintenance really worth it?

Accepted Answer

Absolutely! Regular maintenance prevents 90% of breakdowns, improves efficiency by up to 15%, extends equipment life by 5+ years, and keeps manufacturer warranties valid. It typically pays for itself in prevented repairs and energy savings.

Question 41

How can I improve my home's air quality?

Accepted Answer

Options include: upgrading to high-efficiency filters (MERV 11+), installing a whole-home air purifier, adding a UV light system, proper humidity control, duct cleaning, and ensuring adequate ventilation. We can assess your home and recommend the best solutions.

Question 42

What is a whole-home air purifier?

Accepted Answer

A whole-home air purifier integrates with your HVAC system to clean all the air in your home—not just one room. Options include HEPA filtration, electronic air cleaners, and UV light systems. They're far more effective than portable units.

Question 43

Do you offer duct cleaning?

Accepted Answer

Yes, we offer professional duct cleaning services. We recommend duct cleaning every 3-5 years, or more frequently if you have pets, allergies, recent construction, or visible mold/debris. Clean ducts improve air quality and system efficiency.

Question 44

Should I get a humidifier or dehumidifier?

Accepted Answer

In Charlotte, most homes benefit from a dehumidifier due to our humid climate. High humidity causes mold, musty smells, and makes AC work harder. Some homes need humidification in winter when heating dries the air. We'll assess your specific needs.

Question 45

How do I schedule an appointment?

Accepted Answer

You can call us at (704) 821-3632 during business hours (Mon-Fri 8am-5pm, Sat 9am-3pm), or request an appointment online anytime through our website. We'll call you back within an hour during business hours to confirm.

Question 46

Do I need to be home during service?

Accepted Answer

Yes, an adult (18+) needs to be present during service. Our technicians need access to your HVAC equipment and may have questions about your system. They'll also walk you through their findings and get approval before any work.

Question 47

What is your service area?

Accepted Answer

We serve Charlotte and 20+ surrounding cities: Matthews, Mint Hill, Indian Trail, Monroe, Waxhaw, Pineville, Huntersville, Concord, Cornelius, Harrisburg, Stallings, Davidson, Marvin, Weddington, Wesley Chapel, Gastonia, Mount Holly, Unionville, Rock Hill SC, and Fort Mill SC.

Question 48

What should I do to prepare for my appointment?

Accepted Answer

Clear the area around your indoor and outdoor HVAC units, change your thermostat to the mode being serviced (cool for AC, heat for furnace), note any issues you've observed, and have your previous service records available if possible.

Question 49

How long will the service take?

Accepted Answer

Diagnostics and tune-ups take 45-90 minutes. Repairs range from 1-4 hours depending on complexity. Installations are typically full-day (6-10 hours) or may span 2 days for complex systems. We'll give you a time estimate when scheduling.

Question 50

What if I'm not satisfied with the service?

Accepted Answer

We stand behind our work 100%. If you're not satisfied, contact us immediately and we'll make it right. We've been family-owned since 2008 and our reputation means everything—we don't consider a job done until you're happy.

Question 51

Do you offer warranties on repairs?

Accepted Answer

Yes! Our repairs come with a 1-year labor warranty, plus manufacturer warranties on parts (typically 1-5 years depending on the part). New system installations include manufacturer warranties of 5-10+ years plus our installation guarantee.

Question 52

What brands do you work on?

Accepted Answer

We service all major HVAC brands: Carrier, Trane, Lennox, Rheem, Goodman, Bryant, York, American Standard, Ruud, Amana, Daikin, Mitsubishi, and more. Our technicians are trained on all equipment types.

Question 53

How do I leave a review?

Accepted Answer

We'd love your feedback! You can leave a Google review by searching "Kodiak Heating and Cooling" on Google and clicking "Write a review." You can also leave reviews on Yelp, Facebook, or the BBB website. We read every review.

Frequently Asked Questions

About Kodiak

Pricing & Payment

AC & Cooling

Heating & Furnaces

Heat Pumps

Emergency Service

Maintenance & Plans

Indoor Air Quality

Scheduling & Service

Satisfaction & Warranty

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