Privacy Policy

Introduction

Kodiak Heating and Cooling ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (phone number, email address)
• Service address
• Information about your HVAC system and service needs
• Payment information (processed securely through third-party providers)
• Communications you send to us

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Schedule and confirm service appointments
• Communicate with you about services, promotions, and updates
• Process payments and send invoices
• Respond to your comments, questions, and requests
• Send maintenance reminders and seasonal tips

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our business (such as payment processors), when required by law, or to protect our rights.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. You may also contact us directly to update or delete your personal information.

SMS/Text Messaging Policy

When you provide your phone number and consent to receive text messages from Kodiak Heating and Cooling, you agree to the following:

What Messages You'll Receive:

• HVAC replacement estimate information
• Appointment confirmations and reminders
• Technician arrival notifications
• Service follow-up messages

Message Frequency:

Message frequency varies based on your service needs and interactions with us. We typically send 1-5 messages per service request.

Costs:

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

Opting Out:

You can opt out of text messages at any time by replying STOP to any message. You'll receive a confirmation that you've been unsubscribed.

Help:

For help with our text messaging service, reply HELP to any message or call us at (704) 821-3632.

Privacy:

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is only used to communicate with you about your HVAC service needs.

Carriers Supported:

We support messaging to all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.